Question 1

What is Keenlatch?

Accepted Answer

Keenlatch is for US small-business owners who need confidence that their public website and lead or booking path are working. It catches silent public-website failures before they cost you a lead or booking.

Question 2

What does Keenlatch monitor?

Accepted Answer

Keenlatch checks public HTTPS website reachability. When you configure a booking destination, it can also check the public HTTPS booking handoff on mobile. The booking check is optional.

Question 3

When does Keenlatch run checks?

Accepted Answer

The first check runs immediately after setup. The website check then runs daily. If you configure the optional mobile booking-link check, it continues according to that monitoring setup.

Question 4

What happens when a check fails?

Accepted Answer

An open failure produces an email alert with the observed evidence and a practical next fix. The result explains what needs attention without promising a specific delivery time or another alert channel.

Question 5

What is in the rolling seven-day reliability report?

Accepted Answer

The rolling seven-day view includes pass rate, response-time trend, failures, likely causes, and practical fixes. It also links to the underlying run evidence so you can inspect what Keenlatch observed.

Question 6

What does plain-English reporting mean?

Accepted Answer

Keenlatch explains which checks passed or failed, what changed, and what to fix next. The wording is based on the report evidence rather than unexplained technical output.

Question 7

How do I start monitoring?

Accepted Answer

Create an account, save your business website and optional booking destination, run the first check, and choose a monitoring scope. The first check runs immediately after setup so you can see the current state of your public path.

Question 8

Which coverage options are available?

Accepted Answer

The current quote-only plans are Starter, Growth, and Coverage. Starter includes website reachability, the immediate first check followed by daily checks, and plain-English issue summaries. Growth adds booking confirmation when configured, incident email alerts with evidence, and a weekly reliability readout. Coverage adds the full rolling seven-day reliability report plus likely causes and practical fixes.

Keep the public path clear.

Questions worth answering before you start.